We provide online tuition services in South Africa, by matching clients (parents or students) to our qualified online tutors. After booking a tuition, a confirmation will be sent to both parties. We reserve the right to refuse to provide the Service to any person for any reason and/or to discontinue the Service in whole or in part at any time, with or without prior notice.

Parents are required to pay weekly-monthly tuition fee to us via bank transfer before the 1st lesson (if it is once a week) and so on…Note that the fee of the first tuition is completely based upon only 1st tuition of active weeks of lessons.
Tutors are strictly banned to collect payments on behalf of the MyStarTuition. If you decide to make a payment to the tutor directly and the tutor decides to default the payment, then parents would be responsible for any sort of losses. Any sort of confusion or inconvenience caused between parents and tutor will not be the responsibility of ours. We strongly advise parents to keep the receipt or transaction id as proof that they have made the payment. This receipt will prove to be helpful in verifying your payment.
If you find the tutor unsuitable for you or do not meet your requirements after the first lesson, you can ask for a change of the tutor. After completion of the first month’s required number of lessons.
Parent/student must book lesson 24 hours before lesson time to notify tutor prepared for his/her tuition.

Our clients are allowed to request for a replacement or cancellation of a tutor, upon completion of the first lesson. However, payment for any lessons conducted is still payable to the tutor and to our company respectively. For a request of replacement of tutor, we will find a new tutor and a new confirmation will be issued.  All cancellations or replacements, have to be of valid reasons, to be fair to the tutor.

We do not conduct any trial lesson, all the lessons provided by the tutor are chargeable. A minimum of one lesson has to be conducted before the client can cancel or replace a tutor. For cancellation before the first lesson, the clients will be liable for the administrative cost (one lesson fee) incurred. For any postponement or cancellation of lessons, MyStarTuition and tutor has to be informed at least one day in advance, unless due to unforeseen circumstances. Also, any changes (or addition) to the frequency and schedule of the lessons in the first month, has to be made known to us. All tuition assignments are assumed to be engaged for the long term.

The lessons will be held at the tutor’s residence and learners will join online.

All tuition rates are fixed upon confirmation among the client, tutor and our company. The tuition rates cannot be changed in the first month unless approved by us.

We reserve the right to revise these terms in its sole discretion at any time by posting the changes on the site. Changes become effective thirty (30) days after posting. Your continued use of our service after the change shall mean that you accept those changes. You should visit the site regularly to ensure that you are aware of the latest version of the terms. As tutor and Client, you are solely responsible for all service, telephone, data charges and/or other fees and costs associated with your access to and use of our service, as well as for obtaining and maintaining all telephone, computer hardware, and other equipment required for such access and use. All of your use, access and other activities relating to the site and the service must be in compliance with all applicable laws and regulations, including, without limitations, laws relating to copyright and other intellectual property use, and to privacy and personal identity. In connection with your use of the service and site, you must not provide incorrect or knowingly false information; copy, distribute, modify, reverse engineer, deface, tarnish, mutilate, hack, or interfere with the services or operation of the site; frame or embed the site or services; impersonate another person or gain unauthorized access to another person’s account; introduce any virus, worm, spyware or any other computer code, file or program that may or is intended to damage or hijack the operation of any hardware, software or telecommunications equipment, or any other aspect of the services or operation of the site; scrape, spider, use a robot or other automated means of any kind to access the services.

In no event shall we be liable to you or any third party for any special, incidental, indirect, punitive or consequential damages of any kind resulting from loss of use, data or profits whether or not we have been advised of the possibility of such damages and in theory of liability, arising out of or in connection with the use of the service. Further, neither shall we be liable in any way for any lessons or other third party goods and services offered through the service or for assistance in conducting commercial transactions with other users of the site, including without limitation any transaction between a client and tutor.

Upon request by us, you agree to defend, indemnify, and hold us harmless from all liabilities, claims, and expenses, including legal fees, that arise from your violation of these Terms and Conditions or other negligent or wrongful conduct. We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses.